Make an appointment today 0413 819 558

It is important that you read the following terms and conditions of our service. 
You will be asked to agree to these terms and conditions when confirming your booking.

Your Personal Information

To be able to deliver psychology sessions to you, Pure Empowerment Psychology needs to collect personal information that is relevant to your situation, such as your name, contact information, relevant medical history and other relevant information. 

The collection of this information is a necessary part of providing psychological services.

Personal information provided by you during the booking process and in the course of sessions is treated with the utmost respect and is managed in accordance with our privacy policy.

If you do not wish for your personal information to be collected and stored in accordance with the privacy policy we may not be in a position to provide a psychological service to you. If you are concerned about providing information or the terms of the privacy policy please contact us.

Services we do not Facilitate:

Pure Empowerment Psychology does not provide Workcover/TAC/DVA /medico/ legal/ compensation reports or services. 


Please note Medicare does not cover cancellation/ non-attendance fees.

Safely Storing your Card

Pure Empowerment Psychology may ask if you would like us to safely store your credit card details for automatic payment of your sessions via our client management platform. Please let us know if this is something you agree to. At no time are your card details visible (they are encrypted and unable to be viewed)


Pure Empowerment Psychology are able to offer self managed and plan managed NDIS clients a service if we have capacity.

Cancellation / No-Show Policy

At Pure Empowerment Psychology we know that unforeseen events can happen and that you have to cancel your booking. Please be aware Pure Empowerment Psychology has a strict Cancellation / No-Show Policy that is enforced. If we have tried to contact you without success and you arrive later than 15 mins to your appointment, your appointment will be deemed a ‘no-show.’  If you need to cancel your booking please email or call 0413 819 558 

Payment/ Fees

Please see our current rates below:

Clinic Director & Clinical Psychologist – $280 and $260

Provisional Psychologist – $150

Payment in full is required on the day of your appointment.

Payment options are credit / debit and direct deposit.


Please note that all payments are final and no refunds are provided. This applies to late cancellations and no-show appointments. 

Unpaid invoices

All unpaid invoices of 30 days or more will attract a late fee of 50% of the cost owing.

This will be added to the payment for every month the invoice is not paid.

For example, the invoice is $100. Not paid after one month= $150. Not paid after two months= $200.

Additionally, debt collection services will be employed after four months of non-payment.

Important for clients under 18 years of age

If you are under 18 years of age you will be required to provide the name and contact number of a parent or guardian to provide consent for the service. If there are any safety issues, a parent or guardian may need to be contacted.

Pre-booking Six Appointments 

It is recommended all new clients pre-book six appointments (usually two weeks apart) at the time of booking their first appointment (whether online or over the phone). You are able to cancel a booking (in line with Pure Empowerment Psychology’s cancellation policy). Please talk with your clinician about how many sessions you may need in total.

Booking in:

When booking a session you will be asked to agree to Pure Empowerment Psychology’s terms and conditions of service.  It is important that you read and agree with the terms and conditions before proceeding to make a booking. If you are unsure whether Pure Empowerment Psychology is the right service for you please contact us on 0413 819 558 for a confidential discussion. We provide services advertised on the Pure Empowerment Psychology home page. If you have a specific issue/ mental health concern not mentioned on the home page please call us to discuss before booking.

First Session

Your first session is an opportunity for you to talk about what brings you to therapy. Our clinicians will ask you some questions to get to know you, your circumstances and other relevant factors. Our clinicians understand the first session can be an anxious time for some clients. Towards the end of the session, they will talk with you about what they think is going on and how they can help you in your upcoming sessions. 


187 Corio Street
Shepparton. Vic. 3630

Online Psychology Sessions

Pure Empowerment Psychology also offers an online psychology service. The clinic uses telehealth via Power Diary. You will receive all the information you need to attend your video session.

File Closure

Please note that if you don’t make any further appointments with Pure Empowerment Psychology after one month of your last appointment your file with us may be closed. If you are seeing a psychologist under a MHCP this means your GP will be notified of the closure and you will need to see him/her in relation to further psychological support. Therapy at Pure Empowerment Psychology usually requires a commitment to regular appointments when booking your first appointment. If you are not ready to make therapy a priority at this time that is okay. Now may not be the time for you.

Newsletter/ This Way Up/ Novo Psych/ Updates

Pure Empowerment Psychology may email you a newsletter, a free course called This Way Up or a screening assessment from Novo Psych as part of the service. We may contact you regarding our services. We may also send you email/ text updates. If you do not wish to receive this information, please let us know.

Your Rights

Pure Empowerment Psychology’s principal psychologist, Rachael Willis, is a member of the Australian Psychological Society and is committed to providing the very best service.

The Australian Psychological Society has published a Charter that explains your rights as a client of a psychologist.

You can read the charter here:

Telehealth Appointments

Pure Empowerment Psychology has the right to change your face-to-face appointment to a telehealth appointment at anytime, without a refund. As a client, you can also change your face-to-face appointment to telehealth at anytime. This is due to the need for continuity of the service during the COVID pandemic.


If you have any questions or concerns about these terms and conditions please contact us at  or on 0413 819 558.
For further information about Pure Empowerment Psychology please see: https://www.

Please note Pure Empowerment Psychology has zero tolerance for abuse or harassment towards staff.
Any form of aggressive or inappropriate behaviour towards staff will result in cancellation of services effective immediately without refund.

Updated: 09/05/2023